Terms and Conditions of Marayoor.com    Back to HomePage See also Terms and Conditions

Marayoor.com is a travel website acting as agent only. Each additional product and services(e.g. bus, hotel or vehicle hire) has its own price independent of any other products booked at the same time and creates a separate contract directly between you and the provider of that product.  Marayoor.com can arrange additional services only upon requests from the clients. Marayoor.com champions value, choice and flexibility and do no intervene your freedom of choice.
ravel Republic's Terms of Business



We set out below all the terms which apply to bookings which you ask us, Marayoor.com Ltd. ("Marayoor.com"), to process for your travel requirements.  You should study them carefully.  You should also note that there are three different categories of terms of business.  The first is the Agency Terms set out immediately below, the second is the General Terms (which follow the Agency Terms) and the third is the Travel Providers' Booking Conditions (Booking Conditions).  The Booking Conditions are the terms of each individual provider who agrees to provide you with travel arrangements.


Agency Terms


1.         When processing your booking we will arrange for you to enter into a contract with the provider of the travel related service including, among others, tour operators, airlines, hotels, accommodation providers,trekking services,  ("Travel Provider").


2.         If your booking where we are acting as your agent in arranging your booking, by acceptance of these Agency Terms of Business you are giving us your authority to liaise with the Travel Provider direct on your behalf.


3.         Importantly, your booking through us is subject to both these Agency Terms of Business (which define and explain our obligations to you and the role that we play) and the Booking Conditions, that is the specific booking conditions of the relevant Travel Providers which set out, amongst others, your rights in the event that something goes wrong with the travel related service you have booked.


4.         In completing your booking with us you are accepting our Agency Terms, the General Terms and the Booking Conditions.


5.         You may decide to make one or more booking with us at the same time. Please note that, irrespective of the various products you book, for example a  hotel booking, each booking is a separate booking and your bookings, even though they may be linked to the same dates of travel, do not constitute a package as defined in the Package Travel, Package Holidays and Package Travel Regulations .


6.         The choice of search path through the website has no impact on the availability or pricing of product or services.


7.         Your booking is not confirmed until you receive a booking confirmation.


8.         All bookings are purchased individually at their own individual price. The price charged in total for several bookings will always equal the simple sum of the prices charged for each individual booking.


9.         We do not arrange travel insurances, which is your responsibility


10.       If you have special needs  regarding health, you need to inform health professionals at Marayoor, the site executives can only guide you in this matter to the proper medical services, you are responsible for your health and security.


11.       Please note  additional services booking may  cease to exist if you cancel a booking component of your holiday packages.


12.       Marayoor.com is only  a tour operator.

13.       For the avoidance of doubt, contact a marayoor.com executive personally.


14.       In addition to the General Terms which follow immediately, after them there are particular terms which apply to very specific types of travel arrangements which you may wish to book through us.


General terms of business


1.      Lowest Prices Guaranteed


Marayoor.com promises you the absolutely lowest prices available - each and every time.


We are also only able to price match bookings paid in full through Marayoor.com, we cannot price match against 'Pay at Hotel' rates.


Infrequently, competitor websites may display prices no longer available or otherwise incorrect and where we believe this could be the case we will check with the competitor / travel provider directly to make sure the price shown is accurate.

We reserve the right to refuse any claim where we are unable to verify the claim to our satisfaction, in accordance with the above points.


Marayoor.com is proud to be an independent agent and advisor on tour packages and package holidays. Each booking is a separate transaction, available separately at the same price.

2       Booking details


If booking online you are responsible for ensuring booking details are correctly entered. If booking via the call centre all booking details will be read back to you, once you have confirmed these details we will proceed to confirm the booking with the Travel Provider.  Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors within two days of receipt of your documents by contacting our Customer Support department. Please note that we will not accept any responsibility for incorrect information if we are not informed within this timeframe. Any changes to these details will incur the amendment fees stated below in addition to any charges applied by the Travel Provider. Please ensure that the names given are the same as in the relevant passport.


The booking information that you provide to us will be passed on only to the relevant Travel Providers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies.


The Agency Transaction Fee (“ATF”) is a fee  may be levied by Marayoor.com to cover various administrative and other expenses incurred in the capacity of an agent in facilitating your booking and the related contract between you and the Travel Provider.


3       Payment


You will be required to pay a deposit or make full payment for your booking at the time of booking unless you talk to our travel executive and arrange a mutual agreement. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the Travel Provider or additional service agents, for example vehicle provider in Marayoor, who may cancel your booking and charge the cancellation fees  from the deposit.


It is important that you understand that payment at the time you are making your booking does not in itself mean that your booking is confirmed. Your booking is only confirmed when we send you our email confirmation of booking. Because we are making live reservations with travel providers we have to have the security that we have appropriate payment from you and hence your initial payment to us is your authority to us to confirm your booking with the travel provider

4       Cancellation and Amendment

If you cancel or amend your booking the Travel Provider ad Marayoor.com may charge the cancellation or amendment charge shown in their Booking Conditions (which may be 100% of the cost of the travel arrangements) and you must in addition pay us the cancellation or amendment charges required.


5       Insurance


Many Travel Providers require you to take out travel insurance as a condition of booking with them as detailed in their Booking Conditions. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you

6       Transfers

Our transfer or vehicle providers may provide a ‘taxi’ transfer with either a taxi, people carrier, or minibus type vehicle. If you have any specific requirements that may result from this, please advise us at least 48 hours before departure.

7       Documents


Our  offices will not  be responsible for documents.  If tickets or other documents need to be reissued all related costs must be paid by you. You can elect for delivery by other means subject to payment of an additional charge.


8       Passports, Visas and Health

Information about passport and visa requirements for your trip can be obtained from the Foreign Office in your country. Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant embassies and / or consulates. Neither we, nor the Travel Provider, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date.

We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.


9       Final travel arrangements


Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport.


10  General


We do not accept responsibility for any expenses or costs incurred by you as a result of the change and we do not accept responsibility for changes or cancellations that are due to unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action or accommodation ceasing to be available.


All bookings made, even if arranged at the same time, are separate and independent bookings. Where your Travel Provider initiates a change or cancellation of a booking, your ability to cancel or change any other bookings is not affected. For example, if your accommodation booking is changed or cancelled by your Travel Provider, the Booking Conditions of your flight booking (including cancellation charges) will still apply, and vice versa.


11     Website accuracy


We endeavour to ensure that the details of all products, including prices, displayed on our website are accurate. However, given the high volume of online reservation, hotels and other products offered it is inevitable that, in exceptional cases, mistakes may  arise. We cannot accept liability for these errors.



12     Complaints


We pride ourselves on delivering the highest standard of customer service but if you have any dissatisfaction regarding your travel arrangements they should be reported to the relevant Travel Provider or their local supplier or agent immediately.


If the Travel Provider is unable to resolve your concern please contact our customer services team who will try to assist you.


If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.


If you wish to also make a formal complaint upon your return home then these should addressed in writing to Customer Relations at Marayoor.com Ltd.


13     Limitation of liability


For the avoidance of doubt, your booking is directly with the Travel Provider. Other than where we are negligent in the provision of our services to you, Marayoor.com accepts no liability or responsibility for any complaint, loss, damage, expense or other claim in respect of any aspect of your bookings or travel arrangements.


Specifically, we will not be liable for any act or omission by any person not employed directly by us or under our immediate control and whilst we have chosen our Travel Providers with care we have no control over our Travel Providers and so cannot be held responsible for any action or omission of our Travel Providers or their servants, agents or employees.


Moreover, we cannot be held responsible for any loss, damage or expense incurred or suffered by you which results from strike, civil commotion, fire, flood, war, threat of war, terrorist activity, national or nuclear disaster, late delivery, adverse weather conditions any act of God and / or any other event which is outside of our reasonable control.


In no circumstances shall we be liable for any economic loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of reputation, loss of anticipated savings arising out of the failure or delay in performing the services under these terms of business or otherwise in connection with these terms of business; or for any indirect, special or consequential loss or damage (howsoever arising).


In all cases the absolute aggregate maximum liability of Marayoor.com under or in connection with these terms of business (howsoever arising) shall be limited to the total price paid by the customer for the specific bookings related to any given complaint.


Marayoor.com is not responsible or liable for death or personal injury resulting from negligence, fraud or fraudulent misrepresentation or any other  forms of criminal or non-criminal acts.


14    Cancellation, amendment and other service charges


14.1  Cancellation


Regarding cancellation charge it is your responsibility to arrange a mutual agreement with marayoor.com during the time of your booking or at least a week before your trip.

14.2  Amendments


If you need to make an amendment to your booking you will be asked to pay the following administrative fees. Any further cost we incur in making the change will also be charged to you.


17    Accommodation bookings


17.1  Payment on booking


Hotels offer the following different types of rates and payment patterns through Marayoor.com. You need to contact marayoor.com for payments regarding booking accommodation.


17.2  Booking confirmation


We will send a booking confirmation either immediately by email of making your booking. Please check it carefully and contact us immediately if it is incorrect, as it may not be possible to make changes later.


Most accommodation is available on a nightly basis, although some accommodations require a minimum stay. We will notify you if there is such a minimum duration more than 24 hours.


Requests for accommodation

We will happily approach Travel Providers to request accommodation, when not available from our wide range. We make no charge for this service.


Special requests

Although we will endeavour to pass any reasonable request on to your Travel Provider, we are unable to guarantee that the request will be met.


Prices wll not included are local resort charges, or charges for cots, which are occasionally levied direct by the hotel, details of which can be obtained before you depart on request.



Website accuracy


We take reasonable care to ensure that the information published about each hotel, villa, or apartment is accurate. Facilities and amenities in accommodation may be temporarily unavailable for operational reasons. Where this happens we will do our best to advise you as soon as possible. We cannot accept liability for errors or omissions in the descriptions.

Fuel surcharge

Our excursion Travel Providers may impose a fuel surcharge which we will advise you about as soon as we are informed. You will then have the option of paying the surcharge, or cancelling the booking.

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